" ...a company agent hung up after a non-hearing caller’s relay operator explained the call and sent later calls to voice mail. A hearing tester called the apartments within minutes and was able to discuss pricing and other details about apartments, according to the alliance’s complaint.
In a Savannah test, an agent answered an interpreter’s call from a hearing impaired person and “stated that she was not interested and hung up,” according to the complaint. The same agent answered the hearing tester’s call and sent informative emails and offered $500 for the first month’s rent, according to the complaint."
That's right, Greensboro's Bell Partners deliberately discriminated against the hearing impaired even though a relay operator was handling the calls. Says a lot about our elite developer classes, doesn't it? Says a lot about our city.
So I have to ask since the News & Record made no mention of the dates or who was responsible: did this take place while Greensboro City Councilman Zack Matheny was employed by Bell Partners? Did this have anything to do with Mr Matheny's firing from Bell Partners? And was it Zack himself who hung up on the hearing impaired?
Could it be a busy Greensboro city councilman simply felt he didn't have the time to deal with the hearing impaired in Austin, Texas and Savannah, Georgia? I guess we'll never know.
