Blue Cross NC Listens <bcbsnclistens@email.voc.bcbsnc.com>
Good morning,
We are glad to have you as a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) member.
Our records indicate you have contacted customer service this week. We are sending a brief survey to select members to help us better understand how we can further improve the experience.
...The survey will take no more than 5 minutes to complete...
All information collected will be kept in strict confidence, and will only be reported in total (combined will all other responses).
Thank you,
Blue Cross NC
.
.
Your feedback will be kept in confidence and will have no impact to your plan.
.
.
What was the main reason for your call to Blue Cross NC's call center?
Coverage/Benefits
In need of a chiropractic adjustment, I called to find out what is covered and found a visit to a general practitioner is covered with a $25 co-pay, but a visit to a chiropractor is subject to a $2,500 deductible before anything would be covered.
.
.
Did Blue Cross NC’s call center resolve your inquiry?
Yes
.
.
On a scale from 0-10, how likely are you to recommend Blue Cross NC to a friend or colleague?
0
.
.
Thank you for your feedback, we appreciate your time in helping us improve our service experience for all members.
Good morning,
We are glad to have you as a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) member.
Our records indicate you have contacted customer service this week. We are sending a brief survey to select members to help us better understand how we can further improve the experience.
...The survey will take no more than 5 minutes to complete...
All information collected will be kept in strict confidence, and will only be reported in total (combined will all other responses).
Thank you,
Blue Cross NC
.
.
Your feedback will be kept in confidence and will have no impact to your plan.
.
.
What was the main reason for your call to Blue Cross NC's call center?
Coverage/Benefits
In need of a chiropractic adjustment, I called to find out what is covered and found a visit to a general practitioner is covered with a $25 co-pay, but a visit to a chiropractor is subject to a $2,500 deductible before anything would be covered.
.
.
Did Blue Cross NC’s call center resolve your inquiry?
Yes
.
.
On a scale from 0-10, how likely are you to recommend Blue Cross NC to a friend or colleague?
0
.
.
Thank you for your feedback, we appreciate your time in helping us improve our service experience for all members.
